Last time I visited PVR, one ad caught my attention and the title of this post is the punchline of that ad. The ad essentially asks people to push the system in the right direction. If you haven't seen it, here's the video for you:
I tried pushing ICICI and I found that they are far more responsive than the so-called customer savvy telecom players including Airtel and Vodafone. These telecom players must learn something from ICICI's process. May be ICICI's officers are not as trained as the CSE's of Airtel/Vodafone but they follow the process very nicely. Last time when I wrote a post about ICICI network problems, someone from the bank noticed it and requested me to make an official complaint. While the complaint was not against the people, I got a call today from the branch in question and an assurance to take care of any issues if I have any in the future. I had another issue with ICICI last week and I was surprised at the responsiveness of ICICI customer care. I got a call within 24 hours and a resolution in another 12 hours.
On the other hand Airtel has asked for seven working days to revert back to me and that too the response appeared to be an automated response. Surely ICICI is working hard and kudos to the ICICI team.
The issue that I have raised in front of Airtel is not a small one. If all goes in the way I think, it is going to create a bang. Wait for the update on that.
Meanwhile after Andhra Pradesh and Maharashtra including their capitals getting flooded, looks like its time for the national capital to get flooded. Fols from Delhi had earlier warned me that I will not be able experience as many rains as in the south here but surprisingly there have been lot of rains and today's rain was really heavy. Since the drain system is not used to these kind of downpours, there is water logging at many places. I don't know if I am the only one facing trouble to drive car as the visibility becomes quite poor in rains but I am little worried about the upcoming winter. But I hope it will not be as worse as people have been telling me.
Finally Happy Independence day.
In US, bloggers (and companies) are using social media effectively to educate about quality of service of may service providers (read http://blogs.zdnet.com/social/?p=439). As more and more people in India turn to internet to know more about service providers in India, the blogging community will be a strong source for the first hand experiences.
ReplyDeleteMay be each of us should follow your example and blog about our experiences and provide feedback to service providers, hoping that they will act upon it.