Is ICICI bank's service network choking?

Since I've moved to Delhi, I've been experiencing problems with ICICI bank's services, both on the internet and at the branch, leading me to feel that ICICI bank's service network is choking.

The overloading problem can be clearly seen on the faces of some ICICI employees. While some have been able to handle the constant pressure, few employees take it out on the customers. ICICI has been trying hard to keep pace with increasing customer base, their increasing demands using technology but seems like it is not being able to keep up with the pace.

I hope someone from ICICI reads this mail and takes it seriously. I am a satisfied customer of ICICI but I may not be if this continues further